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Open Again!

by Rachel Hartstein, L.Ac., B.Sc.

We're ba-a-ack! And, believe it or not, better than ever.

When we closed our doors on April 10th, it was in response to not having enough information to know we could keep ourselves or our clients safe; to not being able to obtain any masks or cleaning supplies; and to fear and anxiety about the unknown.

Now, armed with information, supplies, and systems, we are so pleased to share that we are OPEN for appointments!

We’ve been working hard to update systems that will help keep everyone safe and healthy. One of the things we’ve implemented is our new online booking site. It's very simple to use, and allows you to make, change, or cancel an appointment; send touchless payments; and download receipts all easily and at your convenience. We're still fine-tuning, but click this link to get started by setting up an account.

We've also implemented many new safety protocols. We understand that some of these may be cumbersome (or annoying!), but at this time there is no other option. We ask for your patience as we navigate these new challenges together.

1. The day before each appointment, we'll email you a 4-question survey. In compliance with CDC guidelines, if you respond that you have a fever, loss of sense of smell, or any other symptoms of COVID-19, we will need to reschedule your visit. We will NOT be able to see you until you complete this survey.

2. Our beautiful waiting room is CLOSED for now. Our new waiting room is your car. Please wait in it, or enjoy some fresh air outside, until your scheduled appointment time. At that time, come on in! Any companions, unless the client is a minor, should wait for you outside until you are finished.

3. Your practitioner will take you right into a private, sanitized, treatment room where they will ask again if you have any new respiratory symptoms and take your temperature. If your temperature is 100.4 or higher, you will be asked to go home and contact your primary care physician immediately.

4. YOU MUST WEAR A MASK AT ALL TIMES. Please come with your own mask; if you do not bring one, we have some disposable masks available for a small fee.

Despite all that's gone on, we want you to feel comfortable knowing that we are meeting or exceeding all the guidelines set forth by the CDC and the state.       These include:

  • Online booking and payment to minimize opportunities for transmission
  • Staggered appointment times, as well as split shifts (Sarah and Zach working at different times with no overlap) to facilitate social distancing
  • Masks and jackets worn by our practitioners
  • Disinfection of all doorknobs, tabletops, and other high-contact surfaces after every client
  • Hand sanitizer available in every room for your use at any time

As always, our practitioners wash their hands before and after every client interaction. We encourage you to continue hand washing as often as possible.

Thank you for all of your messages of concern, encouragement, and joyful celebration of our return! It has meant so much to us, more than you might know. We are excited to get back to meeting your need for safe, gentle, and effective healthcare in a welcoming and clean environment.